Get Directions

Visit us at our Dubai office.

Centrally located right by the Dubai Clock Tower — easy to reach and simple to find.

Get Directions

Live directions — opens in the Google Maps app

Dubai Clock Tower — the landmark right next to our office Dubai Clock Tower

#709
Block B
Business Village
Port Saeed, Deira, Dubai, UAE

 
  • Mon – Fri9:00 AM – 6:00 PM
  • Saturday9:00 AM – 2:00 PM
  • SundayClosed
1 How we work

You don’t need to visit — we come to you

Most customers finish the whole process without leaving home. We handle everything online, and whenever an original document is needed, our rider collects it from your door — and brings it back the moment we’re done.

100% online

Apply, share documents and get every update over WhatsApp, Zoom or a quick call. The whole visa process is handled digitally — no queues, no typing-centre visits.

We collect from you

Need to hand over originals? Our bike rider comes to your home or office to pick them up, at a time that suits you.

We deliver back

Once everything is processed, we return your originals and visas right to your door — you never have to chase paperwork.

Our office is optional. It’s here mainly for our presence and for anyone who prefers to meet in person — visiting is never required. Go fully remote or drop by; either way you get full flexibility.
2 Visiting us

Getting here

We're centrally located right by the Dubai Clock Tower — easy to reach by metro, car, or taxi.

By Metro

Just a 5-minute walk from Deira City Centre Metro Station Red Line. Take Exit 3 — it’s the closest exit to our office — then tap Get Directions above for the exact walking route.

By Car

Parking is available around the Business Village building, plus dedicated visitor parking inside the complex.

Taxi, Uber & Careem

We're saved in all of them — just set your destination to 800 DOCS or FamilyVisa.ae and your driver will bring you right to the door.

3 Reach us

Other ways to get in touch

Pick whatever is easiest — every channel goes straight to our team, not a call centre.

Call Toll-Free 800 DOCS (3627) Free to call inside the UAE.
Prefer to do it all online? You never have to visit — share documents on WhatsApp and we send a rider if any original is needed.
4 Good to know

Contact & visit FAQs

Quick answers about visiting and contacting us. Tap to expand.

Do I have to visit your office?
No — you don't need to visit. We handle the whole visa process online, and when an original document is needed, our rider collects it from your door and returns it once we're done. The office is mainly for our presence and for anyone who prefers to meet in person; it is never required.
Can the whole process be done online?
Yes. You can apply, share documents and get every update over WhatsApp, Zoom or a quick call — no typing-centre visits and no queues.
How do you collect and return my documents?
Our bike rider comes to your home or office to pick up any originals, and delivers them back to you once they are processed — a full door-to-door service, at a time that suits you.
Where is your office located exactly?
We're at Office 709, Block B, Business Village, Port Saeed, Deira, Dubai — right next to the Dubai Clock Tower. Tap Get Directions at the top of this page to navigate straight here.
Do I need to make an appointment to visit?
No appointment is strictly necessary. Walk-ins are welcome during our working hours — Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 2:00 PM (closed Sundays). Messaging us on WhatsApp beforehand can speed up your service.
How fast do you reply on WhatsApp?
During our working hours, our visa experts typically reply within 5 to 10 minutes. If you message after hours or on Sunday, we'll prioritise your inquiry on the next working day.
Is there parking available at your office?
Yes. There's parking around the Business Village building, plus dedicated visitor parking inside the complex.

Have a question about your family visa?

Message us on WhatsApp or call 800 DOCS — our team replies fast and the whole process can be done online.